IMA is a creative agency that builds brands people want to be part of. We’re looking for a warm, commercially minded Account Director to lead our client services team.

If you’re a confident relationship builder, strategic thinker and supportive team leader who loves delivering great work for leading brands, this is a brilliant chance to make a real impact in a collaborative, fast-paced agency.

The Role

You’ll lead integrated creative projects from brief to final delivery. Working closely with clients, account managers, creative teams, producers and agency leaders, you’ll turn client objectives into effective campaigns—delivered on time, on budget and to high standards.

• Portfolio details: Client accounts will include brands in the gaming, gambling and weight management industries.

What You’ll Be Doing

• Client Leadership: Build and nurture trusted relationships with senior clients, acting as a strategic partner and point of escalation.

• Account Strategy & Growth: Set clear direction across accounts to meet client goals, while spotting subtle ways to grow existing business and support pitch wins.

• Project & Campaign Delivery: Guide work smoothly from brief through creative, production and delivery—keeping multiple projects, timelines and dependencies on track.

• Commercial & Financial Ownership: Own account profitability, managing estimates, scopes, budget tracking, supplier costs and invoicing.

• Team Leadership & Mentoring: Motivate and support Account Managers and project teams, fostering collaboration, clear feedback and personal growth.

• Creative & Quality Partnership: Work closely with strategy, design and production teams to keep briefs razor-sharp and protect the quality of the final work.

• Agency Culture: Share knowledge, improve everyday processes, and contribute positively to our team environment.

What We’re Looking For

• Agency Experience: A solid background in a client services leadership role within a creative, advertising or integrated marketing agency.

• Campaign & Strategic Expertise: A strong grasp of creative development, production processes and delivering campaigns across multiple channels.

• Commercial Confidence: Comfortable owning account finances, tracking scope, managing risks and keeping profitability healthy.

• Inclusive Leadership: A supportive, approachable leader who empowers others, delegates well and helps their team thrive.

• Clear Communication: Able to present ideas confidently, build consensus and nurture genuine relationships with both clients and internal teams.

• Solutions Mindset: Proactive, organized and resilient, with a knack for keeping things moving and spot-checking quality details under fast timelines.

What You’ll Get From Us

• High-Impact Work: The chance to lead high-profile creative campaigns for global, household brands.

• People-First Culture: A supportive environment where your ideas are valued and your growth is genuinely backed.

• Leadership Support: Space to shape account strategy and client relationships, with structured development to grow your career.

• Great Teammates: A vibrant, skilled team across strategy, creative, digital and production to collaborate with every day.

Our Values at IMA

• Own It – Take responsibility when it matters.

• Build Trust – Nurture honest, open, lasting relationships with colleagues and clients.

• Stay Hungry – Bring curiosity, initiative and a desire to keep learning.

Ready to Apply?

We welcome applications from people of all backgrounds, perspectives and experiences. If this sounds like a role where you can thrive, take a few minutes to apply—we’d love to hear from you!